Career Center

Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national awards from the Health Resources and Services Administrations (HRSA). Our Mission is to promote health and wellness through excellent, compassionate care for all.

Marin Community Clinics is looking for a mission-driven Bilingual Healthy Steps Specialist/Associate Social Worker (ASW) to join our dynamic, multidisciplinary, Complex Care team to advance our goal of improving health outcomes for children with complex medical, behavioral health, and psychosocial needs.  Our Complex Care team is committed to increasing health equity among Marin’s most vulnerable patients through person-centered, trauma-informed, case management and behavioral health supports. 

Working collaboratively with primary care providers and other members of the clinical care team, the ASW Pediatric Complex Care Provider works as a member of an expert team of professionals to provide patient-centered, outcome- driven care that promotes independence and dignity.

To this end, The Pediatric Complex Care Provider will offer Healthy Steps BH interventions and/or comprehensive case management support to a panel of children and families with the goals of minimizing barriers to care, improving health outcomes, and helping families increase capacity to manage their needs with greater independence.  The Pediatric Complex Care Provider role is a patient-facing role that aims to build engagement and trust with vulnerable children and families.  The Pediatric Complex Care Provider will report to the Director of Complex Care.

We are looking for a Complex Care Provider who:

• Understands how ACES/trauma may impact childhood development;
• Understands the interplay between chronic conditions and psychosocial issues; 
• Demonstrates cultural humility when working with families and children;
• Demonstrates compassion for and understanding of issues related to homelessness;
• Is comfortable working with individuals with complex behavioral health presentations and/or substance use disorders;
• Has passion for helping individuals navigate a complex system of care;
• Is a team player and welcomes guidance from multidisciplinary team members;
• Demonstrates initiative, creativity, and enjoys problem solving;
• Is comfortable working with community partners including community based organizations (CBOs), Marin County, medical/BH specialists, and insurance providers;
• Ascribes to the tenets of person-centered, trauma-informed, housing-first care;
• Demonstrates compassion and respect for individuals served in all interactions;
• Has excellent organizational skills;
• Demonstrates a willingness to be flexible and adaptable in all aspects of this work.
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• Work Schedule - Monday through Friday, full time benefited position
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• Bilingual skills - Must be able to communicate with patients and partners in Spanish.

Covid-19 vaccination requirements: 

All employees are required to be fully vaccinated for COVID-19, including "health-care" required boosters as a condition of employment, subject to limited exemptions. New employees are required to provide proof of being fully vaccinated for COVID-19 and boosted before the first day of employment. If you completed your primary series early boosters,but have not received the most recent booster,you will be required to get the most recent booster and mask until competed if hired.

• Provide BH/Healthy Steps supports to vulnerable families
• Provide intensive case management services to a small caseload children/families
• Triage and respond to tasks/care needs
• Assist families to complete necessary forms/applications
• Work with families to address social determinants of health (SDOH)
• Assist families in getting connected to community resources
• Track referrals and provide follow-up to ensure service delivery
• Assist patients to schedule/attend medical, BH, and specialist appointments
• Administrative support including records retrieval and review, eligibility screening, goal tracking, and more
• Assist patient to coordinate all necessary care
• Conduct home/community  visits as needed
• Consult/coordinate with interdisciplinary care team, including behavioral health, care navigation MAs, nursing, medical providers, and external partners
• Document all Patient interactions and services using MCC’s electronic health record AND secondary database
• Attend internal and external meetings (i.e. case conferencing, administrative)
• Attending trainings such as health coaching, engagement techniques, etc.
• Timely and accurate reporting of data as requested to MCC CM programs
• May travel between clinics or meet Patients in the community as needed
• Provide frank and considered opinions regarding case management services and quality improvement measures
• Provide services to satellite clinics as needed
• Other duties may be assigned.

Education and Experience:

• Associate Social Work California license is required.
• 1-2 years’ experience (and passion for) providing support to individuals with chronic and complex BH needs, complex medical conditions and/or substance-using individuals highly preferable;
• Knowledge of state regulations and legal/ethical standards related to patient rights, and client/patient confidentiality required;
• Electronic Medical Records, EPIC experience desired but not required.

Required Skills and Abilities

• Must be fluent in English with the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports and business correspondence in English.
• Bilingual skills - Must be able to communicate with patients and partners in Spanish.
• Effectively present information and respond to questions from clients, customers, and the general public in Spanish.
• Strong preference for a candidate than is able to conduct clinical assessment interviews and case management interventions with patients in Spanish.

Computer Skills:                                            

To perform this job successfully, an individual must be computer literate and knowledgeable in Microsoft Office software programs, and how to conduct searches on the Internet.

Certificates, Licenses, Registrations:

• CPR Training Current
• Valid CA Driver’s License

 Physical Requirements

• Prolonged standing, walking, and prolonged periods sitting at desk and working on a computer.
• Must be able to lift up to 15 pounds at times when necessary.
• Fine motor hand movements typical of performing standard ASW duties.

Benefits Information:

Our benefits program is designed to protect your health, family and way of life. We offer a competitive Benefits Program that includes affordable health insurance and Health Reimbursement Accounts (HRA), Dental and Vision Insurance, Educational and Continuing Education Benefits, Student Loan Repayment and Loan Forgiveness, Retirement Plan, Group Life and AD&D Insurance, Short term and Long Term Disability benefits, Professional Fee Reimbursement, Mileage and Cell Phone Reimbursement, Scrubs Reimbursement, Loupes Reimbursement, Employee Assistance Programs, Paid Holidays, Personal Days of Celebration, Paid time off, and Extended Illness Benefits.

MCC is an equal opportunity employer.  We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.