Career Center

The Greeter and Visitor Experience Coordinator for the Masonic Institute for the Developing Brain (MIDB) is the lead visitor-facing role for the facility. This individual will coordinate the visitor experience for the facility’s patients, research participants, families, and other guests to the MIDB. To ensure a positive experience for all who come to the MIDB, this individual will help people navigate the facility and communicate the full extent of the MIDB’s programmatic offerings. This role is a fully on-site position.

Position Responsibilities
Visitor Relations-75%
● Greet visitors as soon as they enter, create a welcoming environment and compassionate experience, and continue engagement during their entire visit to the facility.
● Determine visitor’s needs and direct them to the proper area within the facility.
● Provide visitors with support and guidance as needed.
● Provide visitors with an orientation to the facility and offer information about added value programs within the facility.
● Comfort visitors by anticipating their anxieties and answering questions.
● Ensures consistent coverage of the reception desk during business hours.
● Manage the display and supply of outdoor playground and sports equipment.
● Obtain daily schedules from departments to aid in guiding visitors to the appropriate location within the facility.
● Act as an ambassador of the clinical care, research, education, and outreach programs happening at the MIDB.
● Coordinate and support MIDB-sponsored events in the facility.
● Serve as the facility information source, answering and triaging phone calls and responding to email inquiries.
● Provide clear, basic and accurate information in-person and via phone and email.
● Liaise with the other reception desks in the facility to ensure visitors and staff receive exceptional and consistent service.
● Maintain confidentiality for patients, research participants, and other visitors.
● Report any outdated or inaccurate visual marketing, signage, digital media and collaborate with appropriate departments to update.

Building Administration & Operations - 25%
● In coordination with the MIDB Chief Administrative Officer and RFSS Building Manager, manage operational activities facility activities for the MIDB. These tasks will include:
â—‹ receiving, sorting and distributing daily mail and deliveries;
â—‹ Maintaining inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, and verifying receipt of supplies;
â—‹ ensuring building access for employees; and
â—‹ coordinating building and equipment maintenance.
● Implement any needed safety and security procedures in accordance with the Building Emergency Plan and in collaboration with other guest relations personnel, including coordination of evacuation scenarios and using the intercom to announce safety situations.

Salary Range $17.29 - $23.85

All required qualifications must be documented on application materials

Required Qualifications:
● High School Diploma/GED and two (2) years of related office and administrative experience. Training/education may be substituted for some of the years of experience.
● Demonstrated ability and a commitment to provide excellent customer service.
● Experience with calendar and meeting management.
● Effective communication skills.

Preferred Qualifications:  Of particular interest but not required are:
● Proven work experience as a Receptionist, Front Office Representative, or similar role.
● Experience working with children, background in child development, and/or interest in child development.
● Passionate about healthcare excellence and delivering exceptional customer service.
● Ability to work well with diverse populations.
● Experience working in a higher education and/or healthcare/clinic setting.
● Experience supporting multiple professionals and interacting with a wide range of people (e.g., executive leaders, faculty, staff, and vendors).
● Ability to be resourceful and proactive when issues and/or emergencies arise.
● Proven ability in Google Calendar (or similar scheduling software).
● Innovative thinker with strong conceptual and problem-solving skills.
● Bilingual speaker.
● Proficiency using Microsoft Office (Word, Excel and PowerPoint).