COMPELLING OPPORTUNITY FOR SOMEONE WHO WANTS TO FULFILL ON THEIR PURPOSE, MAKE A MEANINGFUL DIFFERENCE FOR OTHERS, AND ADVANCE THEIR CAREER!YWCA Metropolitan Chicago, a 21st Century, business savvy, growth-oriented, social enterprise is seeking a Bilingual Eligibility Monitor, based at our Parks Francis Center, located at 6600 S. Cottage Grove, Chicago. This is a non-exempt position reporting directly to the TUMMY Nutrition Education Services Program Coordinator.
Position Purpose: The Bilingual Eligibility Monitor provides case management services for two programs to ensure the required documentation is completed in a timely and accurate manner.
Providing Nutrition Education training and resources to members and communities we serve
Participation in creation of webinars, video trainings and public speaking engagements
Requires working out of multiple YWCA sites and childcare homes weekly across Chicagoland
Assess, manage and respond to incoming member calls and inquiry emails and walk-in visitors to ensure connection with the appropriate internal and external services
Provide case management services to determine new client-member’s eligibility for the Child Care Assistance Program to include all updates, approvals, cancellations, denials, and payments
Monitor cases and food program childcare sites to ensure all members submit the needed documentation in a timely manner
Counsel parents on child care choices and quality child care arrangements
Perform data entry functions in an accurate and timely manner
Ability to work within two programs while balancing priorities, compliance, initiatives and deadlines
An Associate’s degree from an accredited college or university or equivalent education and/or experience in Nutrition, Early Childhood Education, Child Development, Social Work, Public Administration or Business, customer service or related field
Minimum of 2 years of related work experience in administrative and/or customer service role, including filing, record keeping, case management services, meeting/program planning, operations and evaluation, and the use of data management information systems
Ability to work occasional evenings and weekends, based on program needs for special projects and events
Well-developed problem-solving skills in situation assessment, problem identification, and solution design
Willingness to work collaboratively with individuals from various educational, socioeconomic and cultural backgrounds
Proactive self-starter with an ability to manage multiple priorities simultaneously
Skills in creativity, innovation and ease in engaging clients and communities served
About YWCA Metropolitan Chicago
YWCA Metropolitan Chicago is committed to providing women with the support and tools needed to transform their lives, to be confident in their choices and to make valuable contributions to their communities.