The System Administrator will provide multi-site, client/user technical support in the use of desktop/laptop computers; AD user account administration; Voice/Fax user administration; Apple device management; applications and peripherals; authentication issues; vendor management warranties and contracts; messaging; collaboration; voice; and automated software deployment support.
Assist IT Manager with coordinating and managing the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including end-user devices (PC laptops, desktops, Surface Pros and iPads), telecommunications, operating systems, hardware, software and peripherals.
Maintain baseline user access to network and software, including but not limited to, managing AD user accounts, email, phones and group policy.
Ensure that end-user devices are functioning properly.
Support users with technical advice and problem resolution; provide on-site support as necessary.
Assist IT Manager with all technology partners/vendors, employees and programs.
Assist IT Manager with tracking all capital expenditure equipment and services.
Maintain asset management by ensuring the accuracy of equipment inventory, replacement and repair parts, and hardware and software agreements.
Hands on Tech for installing, troubleshooting, and replacing end-user devices, software, peripherals and VOIP devices.
Build and deploy current Windows OS with imaging and remote deployment techniques.
Ensure systems and data are secured by maintaining security standards.
Ensure ticketing system documentation is thorough, accurate, and complete.
Serve as the ticket owner for assigned service requests and provide timely status updates on the progress of ongoing requests.
Responsible for printer and print queue administration.
Review and/or perform root cause analysis and document/implement long term solutions to prevent reoccurrence.
Assist in the creation, documentation and maintenance of IT department standards, guidelines and procedures.
Maintain up-to-date technical knowledge of systems, software, hardware, and security.
Manage and support Intact scanning software applications, working with Human Resources to identify and implement training solutions.
Act as primary contact for Smart Board/Projector systems utilized by the schools.
Provide initial phone support for sites, including remote troubleshooting, escalation point for tickets, tracking of ticket details, and communicating status of tickets to staff, team members and IT Manager.
On-Call rotation after hours and weekends.
Primary support for user databases and account maintenance (Add, Change, Delete) of all AD Servers, Windstream/Mitel phone system, and other systems as needed.
Maintain hardware and software inventory, warranty coverage, voice/DID/fax/eFax databases, and internet bandwidth contracts.
Work with IT Manager to develop training and guides for new system implementations. (e.g. o365 feature deployment.)
Prepare reports, surveys, for administrator/program manager in the use of technology, identifying the level of system use, issues, printer resources, in comparison to Service Level Agreement standards and improvement of infrastructure guidelines and cost improvement identification.
Assist with special projects.
All other duties as assigned.
Bachelor's or Associate’s degree in a related field is preferred.
Computer hardware - network infrastructure and user devices
Computer software – local, server/network level and web applications
Asset security, including intangible data and in compliance with privacy regulations
Minimum of 5 years’ experience as a Technical Support Analyst or System Admin.
Multisite support is desired.
Valid driver’s license.
Solid technical and analytical abilities are essential along with advanced organizational, time management and customer service skills.
Provide professional communication to staff, affiliate organizations and business associates.
Communicate effectively with management regarding computer operations, risks, performance, and planning.
Experience with hand-held devices (i.e. iPhone and Android).
Analytical and program solving skills.
Excellent verbal and written communication skills.
ADA: Easterseals will make reasonable accommodations in compliance with the Americans with Disability Act of 1990. Unless exempted by the Americans with Disabilities Act, all persons hired for this position are required to possess the ability to perform the physical tasks necessary to treat clients, i.e., bending, floor-sitting, etc., as well as to have the ability to lift up to 50 pounds frequently.
Easterseals changes the way the world defines and views disabilities by making positive, profound differences in peoples' lives every day. If you are passionate about what you do, then we'd love to hear from you. Our talented, diverse and agile workforce is the cornerstone of what we do day-in and day-out, which is why we hire the best in the market. We hope you will be one of them.