The FamilyWorks Supervisor supervises and administers a team of staff providing a broad range of direct services and case management to families residing in designated CHA housing developments, in order to assess, support, and transition families towards self-sufficiency.
Monitoring Service Delivery • Supervises and administers daily activities performed by assigned staff to ensure fulfillment of client needs utilizing family systems and social work principles. • Reviews, modifies and approves all written assessments, service plans and reports for clients assigned to team to ensure appropriateness, accuracy and timeliness. • Provides regular individual supervision to case managers to ensure client and community needs are being met in accordance with best practice stands, and CDHS and UCAN policy. • Monitors completion and appropriate content of case notes on a regular basis. • Ensures that all data entry is complete as required by program standards. • Ensures timely and accurate completion of forms, case recording and reports provided by the staff; reviews and provides reports as required.
Identifying and Addressing Client Needs • Approves the intake and family assessment for referred families. • Guides case managers to make casework plans and decisions based on clinically appropriate, best practice, and ethical considerations. • Provides case consultation and direction on intervention options and problem resolution. • When necessary, provides clinically appropriate individual, family or group intervention to support the case manager’s work. • Uses population specific knowledge and expertise in developing case plans and intervention strategies. • Understands the mental health, economic, educational, housing and employment needs of clients and assists case managers in planning services that consider those needs. • Considers any cultural factors that may be impacting the client or the appropriateness of services, and proficiently addresses them to provide needed services. • Develops a working knowledge of community resources to use in serving clients and maintains productive working relationship with these resources.
Developing and Leading Employees • Orients and trains new employees according to program and department guidelines to ensure all new employees are ready and able to perform as necessary. • Sets and evaluates clear and collaborative individual performance goals for employees. • Encourages employee development by supporting training, assigning challenging work, and delegating tasks when appropriate. • Coaches and mentors employees around employee interests and career goals. • Provides critical feedback to employees around areas of development for increased performance. • Recognizes and rewards employee performance, initiative and decision-making(rapid rewards, employee of the month, etc.) • Completes meaningful Annual Performance Reviews for all employees and submits on time.
Program Administration and Planning • Maintains current knowledge and acts as a resource for employees on updated CDHS, UCAN, and legal requirements for service delivery anddocumentation. • Recommends policy changes to administer and assist in ensuring client resources are developed and maintained. • Explains UCAN and CDHS procedures to employees in order to assist them in the utilizing all available resources for clients. • Uses clinical and population specific knowledge to develop, plan and provide appropriate services and programming for clients. • Accurately completes all reports and documentation required by CDHS and other contracting and regulatory bodies. • Implements services, projects and plans within budgetary guidelines. • Maintains statistical records and performs other record keeping functions as required. • Manages team expenses by following Finance Dept. procedures in approving petty cash, payments, check requests, mileage and expense reimbursements andother unit expenses. • Manages employee job performance by following HR procedures and documentation requirements for: hiring; job scheduling and assignment; disciplinary actions;recommendations for salaries, raises, promotions, demotions and terminations.
Accountability and Compliance • Follows all applicable regulatory standards, including but not limited to: COA standards, IDCFS licensing regulations, CHDS policy and procedure, CPS regulations, and Medicaid procedures. • Gives input on program evaluation and methods for CQI measures regarding file quality, client outcomes, staff development, supervision, client services and other issues related to program quality. • In conjunction with QI, produces reports on Program Outcomes as determined by CDHS. • Leads team in accountability, quality and compliance through example and modeling behavior. • Complies with UCAN Continuous Quality Improvement initiatives and corrective plans. • Recommends policy, practice and procedural changes to better serve clients and to comply with regulations.
Team Building and Agency Networking • Builds strong interpersonal relationships with team and community residents. • Facilitates regular and productive team meetings and encourages team member participation • Defines each employee’s role and responsibilities within the team • Delegates in an effective manner while considering individual skills and workloads • Accepts feedback and ideas from team and is constructive when giving feedback • Discusses alternative problem solving and is open to new ideas and ways of doing things • Shares specialized knowledge and resources with team and other UCAN departments • Coordinates services with multiple UCAN programs to ensure appropriate services for clients and teamwork between programs
• MSW or Masters Degree in Human Services or related field required • Three (3) years supervisory experience • Experience working in either child development, public housing systems or family systems • LCSW or LCPC a plus
Internal Number: 18:HOU-028
UCAN builds strong youth and families through compassionate healing, education, and empowerment. Since the Civil War, UCAN has served the most vulnerable children, youth, and families, and has grown over 145 years into a premier social service agency serving over 10,000 individuals annually. UCAN programs address the impact of trauma: with a consistent presence, meaningful programs, and unrivaled organizational diversity and cultural competence. These trauma-informed programs include clinical and counseling services, support for pregnant or parenting teens, foster care placement, a therapeutic youth home, a therapeutic day school, transitional living programs, workforce development, youth leadership development, and violence prevention. At the heart of it all, UCAN’s vision is that youth who have suffered trauma can become our future leaders. UCAN is a consistent and compassionate presence in the lives of those who are most at risk. We start with the premise that communities with challenges possess strengths upon which they can build. From this premise evolves an approach to community support that fosters collaboration with existing neighborhood resources to strengthen communities,... one youth at a time. UCAN’s community efforts provide leadership development, supportive jobs for youth, individual healing, and mentoring. UCAN's founding is rooted in spirituality. In 1869, UCAN was founded by members of St. Pauls United Church of Christ (UCC) to provide a home for orphaned children of Civil War soldiers. The UCC and its predecessors have long advocated for social justice, including the struggle for the abolition of slavery and being the first to ordain African-Americans, women, and openly gay persons as clergy. Diversity is a core UCAN value, reflected in our staff, our minority-led Board of Directors, and our clients. It is vitally important that UCAN counteract the influence of discrimination on our communities, families and youth.