Seeks a talented, energetic, and experienced leader in our programs arena to lead our philanthropic programs. The DPS will partner with our Chief Operating Officer, whom holds extensive philanthropic experience, to continue to build and strengthen our programs.
This is an exceptional opportunity for a candidate with strong leadership and experience with major non-profit social service programs; an individual who is looking to strategically partner with a seasoned professional to lead an agency with an incredible history into its next chapter. The DPS will provide leadership to a strong team of four program managers. With a strong team and infrastructure in place, the ideal candidate will role model the core values of honesty, respect and responsibility and work daily to develop personal and meaningful relationships with our program managers, staff, volunteers, and clients.
We value our employees and support them in learning and growth. We encourage—and even push for—professional development in the field. We value your experience, your expertise, and your input, and we seek your knowledge to expand ours. We work as a team to innovate and express new ideas, learn from our mistakes and celebrate our accomplishments. We constantly seek and implement best practice. Our leadership is supportive, organized, big-picture focused, and constantly asks the question “What do you think? And “How can we support you?”
Our organization is a fiscally conservative and financially smart organization that carefully monitors our budget on a month to month basis, adapting and pivoting to avoid pitfalls. We have an operating surplus to sustain us through difficult economic times and allow us to invest in our programs and staff.
About Our Organization
For 40 years, we has served people of all ages and backgrounds: Providing an educational and cultural foundation for our children, ensuring our seniors live full and independent lives with dignity, enhancing education and training for tomorrow’s workforce, strengthening families while honoring cultural heritage, and securing our community's financial well-being, to almost 12,500 Chicago area residents annually.
Programs and Services Overview
Children & Youth Development (CYD):
This department focuses on five key programs: 1) Family and Learning Resource Center: family support for parents, grandparents, and other caretakers with children ages 0 to 3 years, 2) Child Development Center: full-day multilingual preschool for children ages 2 to 5 years old with focus on holistic development, 3) School Age Center: full-day and after-school programming for children ages 5 to 12 years old, 4) Middle School: school teens learn leadership skills, engage in community activities, 5) Youth Development Center: provides a safe, supervised, and welcoming environment that supports the holistic development of youth in grades 6th through 12th particularly Chinese immigrant and American-born Chinese teens.
Employment and Financial Empowerment (EFE): This focus area improves family financial and housing security through five key areas within a HUD certified program: 1) Adult Employment Program, 2) Chef Training Program, 3) Title V Senior Community Service Employment Program, 4)Housing Counseling, 5) Financial Literacy and Coaching
Senior Wellness and Independence (SWI): This focus area impacts the mental and physical health of community seniors, encouraging them to live healthy, happy, independent and engaged lives through four key areas: 1) Adult Day Service, 2) In-Home Service, 3) Pine Tree Senior Council, 4) Evidence-Based Workshops
Community and Family Well-Being (CFW): This focus area impacts the stability of the community and family by offering foundational services that safeguard basic needs through the following seven key areas: 1)Immigration Services, 2) Healthcare Outreach and Coordination, 3) Case Management, 4) Public Benefits Assistance, 5) Pro bono Legal Clinic, 6) Community Participatory Research, 7) Advocacy
Cup of Tea: Weekly Saturday meet-ups held for learning and practicing conversational English.
The Director of Program Services (DPS) will have overall operational responsibility for all direct service program areas. The position will be a part of the senior management team that drives the overall strategy for the organization and represents the organization on a local, regional, and national basis. The DPS will initially develop deep knowledge of each project, program operations, and business plan, and will focus on the following three areas: program leadership and management, develop sustainable client impact and customer service, and create a data-informed practice environment.
DUTIES AND RESPONSIBILITIES
Leads in the implementation of programs to achieve the goals and objectives of organization. Manages the organization program budget in accordance with appropriate fiscal and accounting standards.
Recruits, manages, and develops a strong team of staff and program/project managers. This individual will serve as a “player/coach” to motivate and mentor his or her team
Communicates with organization clients and other stakeholders to gain community support for the various agency programs and solicit input to improve offerings.
Collaborates with other organization leaders to ensure effective and efficient program delivery.
Plans the delivery of the overall programs and activities in accordance with the mission and the goals of the organization.
In conjunction with the Quality Assurance Officer, develops a program evaluation framework to assess the strengths of the program and to identify areas for improvement.
In consultation with the COO, recruits, interviews and selects well-qualified program staff leadership. In conjunction with the Development Department, develops program volunteer opportunities to support the organization activities. Implements the human resources policies, procedures and practices of the organization.
Assists the COO in developing new program models that fit within the organization’s strategic plan, including program goals, evaluation, budgets, curriculums, and strategic business models.
Enhance organizational excellence by establishing operational benchmarks, timelines, and resources needed to achieve strategic programmatic goals, proactively recommending and driving improvements as necessary; set standards for accountability and measurements of success.
In conjunction with the COO and Quality Assurance Officer, oversee and implement the organization’s evaluation activities including data collection systems, longitudinal evaluation, and all contracts and activities relating to program evaluation and measurement.
Communicate and prepare all data collection summary reports and evaluation updates for the COO, CEO, board of directors, and staff.
In conjunction with the COO and Quality Assurance Officer and through the organization’s Salesforce CRM, develop a knowledge management system that ensures using maximum sharing of information and learning throughout the organization; create an environment whereby the organization is known as a best-in-class learning organization.
Develop dissemination system to share organizational learning with a broad range of communities.
Ensure that key project outcomes and/or policy, advocacy, and legislation are evaluated and leveraged for maximum community and organizational impact.
Work collaboratively with the senior management team to integrate cross program activities and functions.
Customer Service Leadership
In conjunction with the Director of Administration, create, train and model best-in-class customer service to staff that empowers our clients and puts their needs first
Model to staff a comprehensive approach to client care and services.
Represents the organization to community groups and other external individuals and organizations.
Provide leadership thought and guidance to grant writers and program managers in the preparation of funding proposals for the programs to ensure the continuous delivery of services and strategic fit.
This individual will have taken a hands-on approach in leading a variety of initiatives. The ideal candidate will have a track record of effectively leading a performance-based and outcome-based program and staff. She or he will have developed and operationalized strategies that have taken a program or organization to the next stage of growth
Advanced degree with at least of five years of management experience.
Unwavering commitment to quality programs and excellence in organizational and project management with the ability to achieve strategic objectives, and manage a budget
Ability to work effectively in collaboration with diverse groups of people
Integrity, positive attitude, mission-driven, and self-directed with demonstrated passion for the organization’s mission and commitment to working collaboratively with a management team of senior professionals
Solid judgment and apparent leadership skills
Experience with Salesforce or other client management systems a plus
A team player, who can interrelate and operate effectively with peers and other associates within a collegial, yet demanding, work environment
An individual who is able to handle a variety of constituencies, manage multiple tasks simultaneously and thrive in a complex environment with multiple priorities
Strong analytical skills; basic business intuition, and common sense
Strong work ethic
Strong communication and public presentation skills.
Understands data and how to articulate metrics in laymen’s terms; guides conversation using data.
Experience in the development and implementation of budgets, budget management and grant development.
Innovative, creative thinker; not afraid to propose something new and inspire others to do the same.
Significant experience with and interest in working with culturally and linguistically diverse communities.