About the Organization Founded in 1977, ZERO TO THREE works to ensure that babies and toddlers benefit from the early connections that are critical to their well-being and development. Our mission is to ensure that all babies and toddlers have a strong start in life. At ZERO TO THREE we envision a society that has the knowledge and will to support all infants and toddlers in reaching their full potential. Our Core Values Statement: We believe that how we do our work is as important as whatwe do. To learn more about ZERO TO THREE, please visit our website at www.zerotothree.org.
Summary The Learning Management System (LMS) Administrator will contribute to the development, uptake, delivery, and technical direction for the NCECDTL learning management system. The LMS Administrator will manage all technical delivery aspects of the LMS with the selected vendor on behalf of NCECDTL for instructors, users, while supporting new product development, contribute to product extensions, and will be responsible for customer service internally and externally.
Essential Duties and Responsibilities
LMS Administration Function as the primary technical expert of the LMS and perform duties associated with that role, including:
Administration and maintenance of all content including testing and troubleshooting and working with vendor to resolve issues.
Perform user registration, course/test completions, standard reporting, and maintenance of learner records.
Administration of eLearning courses including creating and managing courses, user reporting, user setup and maintenance, and basic troubleshooting.
Able to provide help desk support for users both internally and externally both through e-mail and via telephone.
Support eLearning events and associated CEU products to meet funders goals while ensuring the highest level of customer support and satisfaction is exceeded.
Collaborate internally with multiple SMEs, Sr. Manager of Virtual PD.
Serve as an important liaison with the ZERO TO THREE Information Technology team.
Manage customer support.
Create surveys, user manuals, FAQ documentation, policies, guides, and other related materials.
Manage the roles, securities, and permissions within the LMS.
Increase and innovate the eLearning product portfolio by supporting new course development, providing ideas forproduct extensions, and managing day to day operations systemwide.
Manage and develop the user experience within the LMS, including working with the NCECDTL media and design team, managing platform enhancements to ensure fidelity of the product roadmap, assisting with the production ofcourses and evaluation, and working with evaluation team to share important data points with the Sr. Manager of Virtual PD.
Performs other duties as assigned for the purpose of ensuring the efficient and effective functioning of the department.
Skills and Experience
Minimum of one to three years of experience with learning management systems, online training, surveys, andcustomer support.
Knowledge and experience with adult learners in the early education field preferred, but not required.
CEU knowledge and experience preferred, but not required.
Experience with Adobe Photoshop (or other graphics editing software), Adobe Dreamweaver (or other HTML editingsoftware), and Articulate Storyline.
Strong computer software skills, including demonstrated proficiency in Microsoft Office Suite required.
Prior knowledge and use of audio & video editing software helpful.
Strong communication skills both written and verbal.
Ability to develop and follow project plans.
Strong organizational and problem-solving skills.
Solid customer service commitment.
Resourceful, team-oriented and responsive to the needs of members, customers and staff.
Encourages and practices critical thinking
Is self-reflective and empathic;
Recognizes the influence of workplace relationships on outcomes and results
Maintains a respectful and accepting approach to others;
Awareness of the influence of the larger context on individual behavior;
Collaboratively and creatively supports the work efforts of colleagues at all levels and in all areas of the organization;
Exhibits work behaviors consistent with organization’s core values.
Education Bachelor’s degree
PhysicalRequirements While performing the responsibilities of the job, the employee is constantly required to use repetitive motion, fingerdexterity as well as sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen.Also, may need to remain seated for long periods of time, have the ability to perform repetitive motions, and hear wellenough to detect nuances and receive detailed information. The employee may be required to walk, grasp objects, pushor pull objects, bend, squat, reach, stand, crawl or kneel. Vision abilities required by this job include close vision forpreparing and analyzing data. Frequently lifts objects up to 30 pounds. Occasionally lifts objects up to 50 pounds.
Working Conditions The work conditions described here is representative of those an employee encounters while performing this job. Theincumbent typically works indoors in a heated and air-conditioned office, with a mixture of natural, incandescent andfluorescent light with low to moderate noise levels.
ZERO TO THREE: National Center for Infants, Toddlers, and Families is proud to be an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities
About ZERO TO THREE
Our mission is to ensure that all babies and toddlers have a strong start in life. At ZERO TO THREE, we envision a society that has the knowledge and will to support all infants and toddlers in reaching their full potential.
OUR CORE VALUES STATEMENT
We believe that how we do our work is as important as what we do.
By embracing our values, every member of the ZERO TO THREE community contributes to a healthy and positive culture, a more successful organization, and better outcomes for infants, toddlers and their families.
Passion and persistence in helping infants and toddlers thrive
The centrality of healthy positive relationships, including:
A commitment to family in our work and in staff work-life balance
Consistent and authentic collaboration
Respectfulness, inclusiveness and diversity
The highest standards of excellence in our work, including:
Integrity, openness, honesty and transparency
Opportunities for leadership and professionalism
Evidence-based learning and reflection
The freedom to make and learn from mistakes