Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2018-2019 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW's School of Medicine.The University of Washington is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.The UWMC Center on Human Development and Disability (CHDD) has an outstanding opportunity for a Patient Services Specialist 1-Trainee or PSS 2 (Part-Time 80%, Day Shifts). Under general direction, the Patient Services Specialist 1-Trainee or PSS 2 coordinates all patient support services and operational support functions for the Infant Development Follow-up Clinic (IDFC) Clinic, its related research studies, the Late and Moderate Preterm Baby Clinic, as well as has sole responsibility for all support services within the Pediatric Audiology Clinic. Most clinics provide complex interdisciplinary assessments of infants and children with complicated birth and medical histories, as well as those with suspected hearing loss. General Duties:
Complete UWMC patient registration process; verify and update insurance coverage according to established policies and procedures.
Schedule appointments consistent with patient needs and clinic scheduling guidelines, including patient demographic information
Assemble and send appointment and other information to patients
Maintain current and accurate system by entering canceled and rescheduled appointments and make every effort to fill all available slots.
Coordinate and schedule for interdisciplinary team of providers
Assist in the preparation and maintenance of provider and clinic schedules
Answer the telephone in a professional & courteous manner according to UWMC standards; direct calls as appropriate.
Triage telephone calls to appropriate staff; obtain necessary information for return calls; initiate emergency procedure when necessary, using appropriate documentation tools.
Communicate information on medical center programs to patients, referral agencies, University departments, physicians and the community.
Provide community resource information to patients, families, and referring providers.
Communicate basic information to patients such as insurance, parking, driving directions, etc.
Collect co-pays, deposits and other time of service payments.
Reconcile daily cash and receipts.
Use special sensitivity towards infants, children and adults with special needs
Work with caregivers and extended family members; provide clear and detailed information regarding appointments and ancillary tests, including follow-up.Desired:
One year experience working with parents and families of children at risk for developmental delays related to fetal alcohol exposure
At least six months experience with EPIC scheduling system.
Working knowledge of infants and children with hearing loss
Working knowledge of children with language differences
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.