Working as part of a team, the Case Manager assesses the social service needs of assigned Chicago Housing Authority residents and provides direct case management assistance to those families, in order to facilitate healing through trauma informed services and Positive Youth Development. Utilizing UCAN’s Clinical Philosophy, the Case Manager provides support to resolve barriers and transition families towards self-sufficiency.
Essential Functions and Responsibilities:
Assessment and Service Planning
Completes the intake and family assessment for assigned families.
Performs child development screens to assess the possible need for developmental services for children in the family.
Develops service plan with the families within one week of the assessment completion.
Develops a written service plan for each assigned family within required timeframes; implements client service plans; monitors service plan progress; and frequently reviews progress with supervisor.
Reviews service plan progress with the family on a monthly basis.
Demonstrates insight regarding client strengths and needs and incorporates this into service planning and assessment.
Documentation and Reporting
Makes frequent reports to supervisor on progress of client services; maintains statistical records and performs other record keeping functions as required by UCAN.
Maintains accurate, complete and timely client records and data as required by UCAN policy and procedures.
Reports all possible critical incidents and unusual incidents to supervisor, management, or DCFS as required by UCAN or by mandated reporting law.
Accurately reports work activities for outcome measures.
Organization and Service Delivery
Refers adult clients to job preparedness program.
Provides linkage to other appropriate resources within specified referral procedures; secures all written agreements in accordance with guidelines established by contracting agencies and other outside sources.
Obtains and evaluates information necessary to implement client services.
Recommends and obtains supervisor approval of limited financial assistance for client needs.
Responds in a timely manner to all written correspondence, email and phone call inquiries regarding clients.
Monitors school attendance and progress of the children in the family.
Organizes time and manages tasks so that maximum service is given to clients and job performance meets agency standards.
Client Outreach and Engagement
Maintains client face-to-face contact through home and office visits.
Engages resistant clients in services.
Develops effective helping relationships with clients and their families.
Facilitates support and educational groups for clients, focusing on issues of daily living/life skills, child health/nutrition and home safety, accessing community resources, etc.
Understands the plan for transformation and is able to explain the process to clients.
Develops a working knowledge of community resources to use in serving clients and maintains productive working relationship with these resources.
Contacts schools, other social service agencies or community organizations to coordinate client services or to make inter-agency referrals.
Advocates for family with other service providers and social systems (school, DPA, etc,) when necessary.
Non-degreed with 8+ years CHA experience with at least 2 of those years as CHA case management
BS/BA/BSW with at least 2 years case management experience.
MA/MS/MSW with less than 2 years case management experience.
Experience working in human services, public housing systems or family systems.
Spanish/English bi-lingual skills are required.
UCAN builds strong youth and families through compassionate healing, education, and empowerment. Since the Civil War, UCAN has served the most vulnerable children, youth, and families, and has grown over 145 years into a premier social service agency serving over 10,000 individuals annually. UCAN programs address the impact of trauma: with a consistent presence, meaningful programs, and unrivaled organizational diversity and cultural competence. These trauma-informed programs include clinical and counseling services, support for pregnant or parenting teens, foster care placement, a therapeutic youth home, a therapeutic day school, transitional living programs, workforce development, youth leadership development, and violence prevention. At the heart of it all, UCAN’s vision is that youth who have suffered trauma can become our future leaders. UCAN is a consistent and compassionate presence in the lives of those who are most at risk. We start with the premise that communities with challenges possess strengths upon which they can build. From this premise evolves an approach to community support that fosters collaboration with existing neighborhood resources to strengthen communities,... one youth at a time. UCAN’s community efforts provide leadership development, supportive jobs for youth, individual healing, and mentoring. UCAN's founding is rooted in spirituality. In 1869, UCAN was founded by members of St. Pauls United Church of Christ (UCC) to provide a home for orphaned children of Civil War soldiers. The UCC and its predecessors have long advocated for social justice, including the struggle for the abolition of slavery and being the first to ordain African-Americans, women, and openly gay persons as clergy. Diversity is a core UCAN value, reflected in our staff, our minority-led Board of Directors, and our clients. It is vitally important that UCAN counteract the influence of discrimination on our communities, families and youth.
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