Chief Operating Officer (COO) is responsible for providing operational leadership for Programs Operations of Child Care and Senior Care Services, Family Hub, Facilities and Information Technology for the network. COO is responsible includes staff performance and personnel management, program operations, budget management, property/risk management, fiscal and grant(s) management, new program review and development and community relations.
Essential Duties and Responsibilities
Responsible for developing the strategy, tactic and activities to ensure that Chicago Commons Strategic plan is operationalizes to accomplish the outcome and resulted.
Serve as administrative leader in the execution of strategies developed by the top management team, CEO, CDO, CFO and CHRO.
Delivering matric results on a day-to-day, quarter-to-quarter basis.
Serve as the leader on specific strategic imperative, such as a planned expansion, continued organizational change, improved operations.
Mentor leadership and translate strategies into operational activities and tactics.
Assist in the identification of internal talent and recruitment to focus on proactive leadership succession planning
Partner with CEO and other leaders to develop new business Growth and Development opportunities.
Responsible for strategic planning and leadership that will result in program growth and development, providing a written plan with detail tactics and outcome for success.
Responsible for the development and delivery of Child Care, HUB and Senior Care programs in accordance with Chicago Commons mission, policies, procedures, program plans (senior care and child care), and program outcomes; ensure compliance with various funding agencies’ performance standards and contractual agreements. Design annual program plans in collaboration with staff, program advisory committee, and administrative staff, and provide leadership for an effective program implementation process; develop and implement program quality improvement initiatives, in accordance with agency quality improvement process.
Responsible for the fiscal management of the of the programs with the area vice president, including annual revenue and expense budget development; develop cost controls to ensure a balanced budget; develop and manage senior care and child development contracts and grants; ensuring that all programs are in complies with all contract and grant program standards and funding source policies and procedures; partner with CDO - development and serve as program leader with vice presidents of the respective areas in fundraising initiatives
Responsible for the human resources management of the program areas including collaborating with programs leaders and CHRO to establish HR goals for recruitment, succession planning, inclusion and diversity, employee engagement and employee satisfaction and performance management for strategic outcomes.
Managing facilities operations with director of facilities to manage center(s) property and facility; ensure that facilities complies with all applicable city and state licensing standards and building codes; ensure that maintenance concerns are addressed; adhere to agency safety, risk management, and incident reporting procedures; make maximum use of property to meet needs of service population and community
Responsible for operating the programs in partnership with other department leaders resulting in the implementation and success of strategic initiative and goals for the advancement, sustainability, and innovation of the programs and services
Responsible for Information Technology infrastructure and services for the network. Ensuring provision, planning, installation, and operations. Developing the IT strategy and ensuring plan implementation.
MBA or Master’s Degree preferred; Baccalaureate Degree required in Finance, Business Management or related field. Minimum of five (5) plus years of success related experience as a leaders in operations, preferably in a community based setting with two (3-5) years of supervisory/management experience in operations.
Highly effective communication skills (verbal and written), problem solving, and conflict resolution skills; ability to communicate effectively with multiple levels of management, stakeholders, and constituents.
Strong organizational skills, including ability to create and manage complex schedules, multi-task, maintain accurate records, prepare reports, and manage budgets.
Computer proficiency in Microsoft Office (MS Word, Excel, Access, etc.)
Energetic and outgoing personality, including ability to work under multiple reporting layers.
Internal Number: 7738264066
About Chicago Commons Association
Chicago Commons is a premier social service organization that has made a difference in the Chicago land area for over 120 years. Chicago Commons’ mission has been to partner with individuals, families, and communities to overcome poverty, discrimination, and isolation. We are a neighborhood-focused nonprofit dedicated to improving the well-being of thousands of children, adults, seniors, and families. Our programs are designed to provide the necessary tools to help strengthen skills and develop self-sufficiency. Since 1894, we have operated in neighborhoods where children, seniors and families are most at risk for poverty, violence and educational disadvantage including West Humboldt Park, Pilsen, Back of the Yards, and Grand Boulevard.