Job Summary: Coordinates all eligibility paperwork with medical professionals, social workers, and child life specialists during referral and wish granting processes. Conducts stewardship activities to deepen relationships with existing and potential referral sources in the medical community. Assists Medical Outreach Manager with increasing referrals from the medical community.
Facilitates the qualification process with medical professionals, social workers, and child life specialists in accordance with national and local policies
Communicates qualification decisions to families
Liaises with Wish Coordinators and the medical community to obtain approval for specific wish requests and to confirm medical needs during wish experiences
Identifies and cultivates relationships by independently managing a portfolio of existing and prospective referral sources at various stages to increase referral activity, and appropriately elevates high-impact relationships to the Medical Outreach Manager
Creates and implements plans to steward individual referral source relationships to deepen their engagement with the Foundation
Coordinates referral outreach and appreciation events and mailings for the medical community in conjunction with the Medical Outreach Manager
Creates records in database system, enters information, and maintains integrity of referral data
Assists with family qualification and intake as needed
Other duties as assigned by supervisor
Required Skills & Abilities:
Excellent written and oral communication skills
Ability to calmly handle difficult conversations and situations
Strong relationship building skills
Strong attention to details
Ability to organize and prioritize tasks and projects
Spanish fluency (preferred)
Preferred Education & Experience:
1-3 years related work experience
Knowledge of child development and childhood illnesses & treatment
Bachelor’s degree or degree/certification in Child Life (CLS, CCLS), Nursing (RN, LPN), or Medical Social Work (SW, MSW, LCSW)
Familiarity with Raiser’s Edge or other constituent database
"Together, we create life-changing wishes for children with critical illnesses."
-The Make-A-Wish Mission
Every year, nearly 1,200 children in Illinois are newly diagnosed with a critical illness. Make-A-Wish® believes that wishes are an important part of the overall care and treatment of these children. Each wish offers the opportunity for a joyous, life-changing experience.
Since 1985, Make-A-Wish Illinois has granted more than 14,000 wishes to children across the state with the support of 1,400 volunteers and numerous donors and other supporters.
A dynamic, professional staff is essential to delivering high-quality wishes to children with life-threatening medical conditions across Illinois. Named one of The Non-Profit Times Best Non-Profits to Work For in 2016, Make-A-Wish® Illinois offers an environment that encourages excellence and allows individuals to grow and flourish while delivering the mission. We hope you consider applying for any one of these unique opportunities.