Answer Aspect phones in busy Pediatric Psychology clinic office.
Appointment Scheduling: Manage and triage the psychology work queue in MiChart. Send letters, obtain insurance, schedule and coordinate patient clinic appointments.
Work with multidisciplinary clinics including scheduling and triaging:
Manage on-call schedule for Child Behavioral Health and Pediatric Psychology
Information Management: Utilizes MiChart to accurately and appropriately document patient requests including urgent medical problems, prescriptions and other medical needs, and referrals. Mail appointment confirmation and information packet.
Communication/Telephone Skills: Adheres to established telephone management principles. Able to efficiently navigate the electronic medical record (MiChart) to obtain information needed. Demonstrates good customer service telephone skills. Screen, prioritize, and/or respond to provider's telephone calls, e-mail, and MiChart in basket messages.
Close clinics as needed for the provider's outpatient clinic schedules.
Obtain and update room requests on CW-5 grid as needed.
Scan and triage new referrals.
Interacts effectively and builds respectful relationships between units and among individuals. Communicates effectively in ways that enhance productivity and builds respectful relationships. Demonstrates active listening, written, verbal and information technology skills. Shares relevant information.
Assists nursing staff with responding to patient management issues; including returning patient telephone calls, obtaining lab and test results, scheduling tests and other similar tasks as requested.
Other duties as assigned.
High School Diploma or equivalent and 2-3 years experience in hospital or physician office setting in clerical or customer service role
Excellent interpersonal and organizational skills
Excellent customer service skills
Experience with multi-line phone
Excellent attendance record
Excellent communication skills
Basic computer skills
Working knowledge of MiChart or Epic EMR
Knowledge of medical terminology
Able to manage multiple responsibilities in a busy clinical setting, possessing strong problem solving skills and attention to detail
Ability to organize time in order to manage daily responsibilities in highly specialized department
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For..." survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.